This Privacy Policy explains how Galleon Entertainment Ltd collects, uses, stores, and protects your personal data when you use the Galleon web platform. These practices apply fully to all players residing in the United Kingdom. Please read this page carefully so you understand how your information is handled.

What We Collect and Why

When you create an account with us, we collect information such as your full name, date of birth, email address, residential address, and chosen payment details. This information is necessary for us to verify your identity, process deposits and withdrawals, and meet our obligations under applicable anti-money laundering and responsible gambling standards. During transaction processing, we may also collect data relating to the payment method used, transaction amounts, and timestamps. We do not collect more information than is reasonably required to operate your account and keep it secure.

We also gather technical data during your sessions on our web platform. This includes your IP address, browser type, device type, and session activity logs. We use this data to maintain the security and functionality of the site, detect unusual or potentially fraudulent behaviour, and ensure a consistent experience across visits. Cookies are used to manage your session and remember certain preferences; you can adjust your browser settings to control cookie behaviour, though doing so may affect how parts of the site function.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption across all connections between your browser and our servers. Personal information is stored on secured servers with restricted internal access, meaning only staff with a legitimate operational need can view your records. We do not sell your personal data to third parties under any circumstances.

There are limited situations in which we share your data externally. We work with payment gateway providers to process your transactions, and with identity verification services to confirm your details during account registration or at any point our compliance procedures require it. We may also be required to disclose information to regulatory or law enforcement authorities where we are legally obliged to do so. In each case, data is shared only to the extent necessary and with parties who are themselves bound by appropriate data protection obligations.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the deletion of your account data. To exercise any of these rights, please contact our support team through the channels listed on our website. We will respond to verified requests within a reasonable timeframe. Please be aware that certain records may need to be retained for a defined period following account closure in order to satisfy our legal and regulatory obligations — typically this is five years from the date of the last transaction or account activity, in line with standard financial record-keeping requirements.

If we make material changes to this Privacy Policy, we will notify you via your registered email address or through a notice on the web platform before those changes take effect. Continued use of the platform following notification will be taken as acknowledgement of the updated policy. If you have questions about any aspect of how we handle your data, please reach out to our support team, who can direct your query to the appropriate compliance contact.